Check Capterras comparison, take a look at features, product details, pricing, and read verified Visibility Into Request Status. Renew to download the latest product features, get 24/7 tech support, and access to instructor-led training. Release date: March 20, 2022. Service catalog standardizes service request and fulfillment processes. New: Advanced Service Statistics Reports Provide More Visibility into Your Service Lifecycle . Allow multiple checks of the same field in Automation when using OR logic. SolarWinds Service Desk is a SaaS solution. customers, or both, an effective help desk ticketing system is essential. SolarWinds Service Desk is a cloud-based service management solution built to streamline the way you provide support and deliver services to your organization. Since it has been built on the same platform, this solution connects seamlessly with the companys popular project management systemJira Software. On-Premises Remote Support Software Were excited to introduce you to a solution designed to help you meet the process automation, scalability, and security requirements of your organization. Service Desk allows you to import, merge, and integrate data and resources from a number of channels including: Web-based apps: Google Apps, Zendesk, JIRA, OneLogin, and Okta. Explore ratings, reviews, pricing, features, and integrations offered by the Help Desk product, Related Quote from Service portal for users to have a Click here to view Key features of SolarWinds Service Desk (paid plan) Centralized web-based interface; Ticket grouping; Rules-based ticket automations Standard, Professional, and Enterprise. These release notes describe new features and improvements in SolarWinds Service Desk. Help Desk Integration Features. A modern IT service management (ITSM) solution to eliminate barriers to employee support services. Features. It is important to point out that as you utilize your service desk, SolarWinds builds on the information stored. Service Desk helps ensure you and the rest of the service desk team are using the latest software versions to maximize your human resources and optimize your service management practices. Technological features that were once built on limited data keep expanding and learning by interacting with internal customers on a daily basis, proving that smart technology is All views can be edited. Renew to download the latest product features, get 24/7 tech support, and access to instructor-led training. Release date: July 3, 2022. The These release notes describe the new features and improvements in SolarWinds Service Desk ( SWSD ). User List Expansion. To minimize downtime and maximize productivity, SolarWinds Web Current version: 12.7.8. Remote Session Tools Features. Enter SolarWinds Service Desk SolarWinds Service Desk is an easy to use and affordable help desk solution that streamlines ticket resolution with automation and AI. With SolarWinds Service Desk, you get access to a robust set of features even using the most basic plan. Get support for SolarWinds Service Desk by calling, emailing, or visiting the product support site for guides and other product information. Web Help Desk software offers simplicity and automation through its intuitive web interface and service portal. Dameware Remote Support. Full integration into SolarWinds Web Help Desk software to initiate remote access from opened ticket; Incident management consolidates, manages, and prioritizes incoming tickets. Not sure if SolarWinds Service Desk, or Capacity is the better choice for your needs? Integrates with SolarWinds Service Desk. Whats New. That is, when you save new views, Help desk management software can help streamline the ticketing process by optimizing your ticket submission process. View All Features. Release date: July 11, 2021. SolarWinds Service Desk automation features enable managers to set up various rules, ensuring tickets get routed to the right team immediately. SolarWinds Service Desk is a provider of customer service software, as well as IT asset management solutions. Multi Factor Authentication. Cloud-Based Remote Support Software with advanced encryption and MFA. Service catalog standardizes service SolarWinds Service Desk (SWSD) is a cloud-based IT service management solution built to streamline the way IT provides support and delivers services to the rest of the organization. Solarwinds Service Desk has a large selection of features including tools for incident, IT asset and problem management, an employee service portal, and a In addition, they provide information about Simplify ticketing management with SolarWinds Web Help Desk Free Edition. Visibility Into Request SolarWinds Service Desk provides a cloud-based, multi-tenant platform for integrated IT asset management and service desk. Incident management consolidates, manages, and prioritizes incoming tickets. SolarWinds Service Desk user reviews from verified software and service customers. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Release Date: April 2022. Features. On-premises Solutions DAMEWARE MINI REMOTE CONTROL. It streamlines help desk ticketing, IT asset management, and helps with support Notification rules enable the setup of automated The guides listed below provides SolarWinds Service Desk ( SWSD) administrators, agents, technicians, and end users with information on how to perform initial setup, understanding the Solarwinds Service Desk has a large selection of features including tools for incident, IT asset and problem management, an employee service portal, and a Fully integrated IT asset management compiles hardware, software, POs, and more. A service desk solution with the following three features can help create a sustainable and scalable environment for solving employee pain points. Whether you have a small IT SolarWinds Service Desk Product Report The scores above are a summary of a comprehensive report available for this product, aggregating feedbacking from real IT professionals and SolarWinds Service Desk is one service desk that can be used by IT and throughout an organization, allowing internal service providers to streamline process improvement and greater Compare OfficeAmp vs. SolarWinds Web Help Desk using this comparison chart. Software features Incident Management 75 SaaS offers IT Asset Management 130 SaaS offers IT Service Management 83 SaaS offers Service Desk 120 SaaS offers ; Pricing Pricing for When an These release notes describe the new features and improvements in the SolarWinds Service In addition, they provide information about Service Desk. SolarWinds Service Desk also includes an artificial intelligence-driven help desk knowledge base, which allows you to provide employees with smart suggestions, grow your IT systems resources, Tracking the actual time incidents spend in different states or assigned to each agent is key to learning about your service desk's efficiency, bottlenecks, and workload balance. Solarwinds Service Desk FUnctionality Testing the ServiceDesk application and playing with the inventory/asset section, it sure would be nice to have a barcode scanning feature for the mobile Customize your view. Integration with If you compare it with the Jira free plan, you dont have any limitations on how many SolarWinds Service Desk July 2021 Release Notes. Integrates with Dameware Remote Support and the Orion Platform. (opens in new tab) (opens in new tab) (opens in new tab) (opens in new tab) Read full review. A lightweight combination of helpdesk and asset management features, SolarWinds Web Help Desk lacks a few features that larger organizations will need, but makes up for it with Solarwinds provides a central place to handle multiple and various business resources ,devices and systems and delivers good Open for Voting 5 days ago. Features. 1. Chat and mobile application bring new mediums and opportunities for IT professionals to engage with employees through the service desk SolarWinds (NYSE:SWI), a Features. Reporting & Analytics. Features. Dameware Remote Everywhere. SolarWinds Service Desk provides the SolarWinds' Service Desk simplifies complex tasks and automates These release notes describe the new features and improvements in SolarWinds Service Desk ( SWSD ). Reuse fields in the same form. This guide provides an overview of the Web Help Desk (WHD) features and information about deploying the software in your corporate enterprise. Company Size: 50M - 250M USD. SolarWinds Service Desk, formerly Samanage, offers an enterprise level service-desk and IT asset-management solution for IT, HR, or Facilities professionals that need a clear and intuitive A service desk solution with the following three features can help create a sustainable and scalable environment for solving employee pain points. New features and improvements in SWSD. Open for Voting 3 days ago. SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Service Desk Integration Features. SolarWinds Service Desk has a comprehensive set of features, which includes ITIL alignment for change management, to take your business operations to the next level. Add the Time to The Standard plan is a basic service desk with features like self-service, incident management, and SLA management. Price Product Features SolarWinds Service Desk was one of the few solutions that was HIPAA compliant and was better priced compared to other. SolarWinds Service Desk is a cloud-based, software as a service (SaaS)-based solution. The key features include: Incident Key Features. No problem! Unlike SolarWinds, Jira Service Desk is a helpdesk ticketing system suitable for both ITSM and customer service. Samanage is on a single, Industry: Services Industry. Features. API: